Tài Khoản Khách
ngày 25 tháng 5 năm 2025
We are avid bird watchers and we booked The Premier Inn in Bridlington early and specifically to be near Bempton Cliffs during the nesting season. Unfortunately, my wife got called for jury service but she was told the trial would be completed before our booking date, so our trip would be unaffected. However, the trial has now started and she has been advised it may take up to six weeks to conclude. We contacted The Premier Inn at Bridlington and explained the problem. The receptionist was very helpful but she could not organise a cancellation and refund, offering instead for us to choose an alternative date. I explained that the nesting season is for a limited period and it’s impractical for us to re-schedule for this time next year. Unfortunately Premier Inn do not allow for cancellations due to jury service commitments and surprisingly perhaps, there is no way of reclaiming the cost from the court either. I doubt that Premier Inn are the only hotel chain that operates such a stringent policy but one might think that given the circumstances involving a public duty, allowances could and should be made.
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